Shipping policy
At Art Isabell, we want your order to reach you quickly, safely, and in perfect condition. Each piece of our jewelry is carefully prepared in our studio in the Netherlands and securely packed in elegant gift packaging.
All our packages are registered and insured. We work exclusively with reputable, international courier companies.
1. OUR COURIERS
Depending on the destination country and the selected shipping method, your order will be delivered by one of our trusted operators:
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PostNL (Primary operator in the Netherlands and international shipping)
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DHL (Fast delivery across Europe)
2. PREPARATION TIME
As most of our jewelry is handcrafted specifically for your order, the preparation time for your product is typically 1 to 3 business days.
3. SHIPPING TIME & COSTS
All packages are shipped from our studio in the Netherlands. Estimated transit time from the moment of dispatch is 1 to 5 business days, depending on the destination.
Shipping Costs Table:
| Destination | Courier | Shipping Cost |
| Austria | PostNL / DHL | €15.50 – €16.50 |
| Belgium | PostNL / DHL | €12.00 – €13.50 |
| France | PostNL / DHL | €13.00 – €14.00 |
| Germany | PostNL / DHL | €13.00 – €13.50 |
| Poland | PostNL / DHL | €15.50 – €18.50 |
| United Kingdom | PostNL / DHL | €21.50 – €27.00 |
The exact shipping cost for your specific order will be calculated automatically and displayed at checkout before final payment.
4. TRACKING
Immediately after your package is dispatched, you will receive an e-mail confirming the shipment along with a unique tracking number (Track & Trace). You can monitor your package's journey on the courier’s website.
5. INTERNATIONAL SHIPMENTS (DUTIES & TAXES)
For shipments within the European Union, you will not incur any additional customs duties. For orders delivered outside the European Union (e.g., the United Kingdom), the shipment may be subject to local customs duties or import taxes imposed by the destination country. These fees are the responsibility of the Buyer.
6. DAMAGED SHIPMENTS
We take great care to securely pack our items. If you notice any external damage upon delivery, we recommend writing a damage report in the presence of the courier or contacting us immediately at: contact@artisabell.com.